Privacy Policy
Last updated: 30 September 2026
Who we are
Innovation Pioneers Company, operator of Phizz Saudi Arabia, is responsible for the personal data described in this policy. Contact us at [email protected] or +966 55 232 0780.
Data we collect
Depending on how you use the store, we may collect identity and contact details, delivery addresses, order and payment-status information, customer-service communications, device and browser information, cookie or advertising identifiers, and store-usage events such as page views, cart actions and purchases. Payment-card details are handled by authorized payment providers and are not intended to be stored by Phizz.
Why we process data
We use personal data to operate the store, create and fulfil orders, collect payment, deliver purchases, provide customer service, handle returns and complaints, prevent fraud, maintain security, comply with legal and tax obligations, measure store performance and, where permitted, measure or personalize marketing. We rely on the legal bases available under applicable Saudi law, including contract performance, legal obligations, legitimate interests where lawful and consent where required.
Who receives data
We disclose only the data necessary for the relevant service to providers such as Salla, payment providers, CloudShelf and delivery partners, customer-support and communications providers, and analytics and advertising-measurement providers. These categories may include services from Google, Meta, Snapchat, Microsoft Clarity, Klaviyo, Triple Whale and OpenAI Measurement that are enabled for the store.
International processing
Some providers may process data outside Saudi Arabia. Where a cross-border transfer occurs, we apply the requirements and safeguards of the Saudi Personal Data Protection Law and its implementing regulations.
Retention and security
We retain personal data only for as long as necessary for the purposes described or as required by law, then delete or anonymize it securely. We use reasonable organizational and technical safeguards and restrict access to people and providers who need the data for their work.
Your rights
Subject to applicable law, you may request information about your personal data, access it, obtain a copy, correct it, request its destruction where permitted and withdraw consent where processing depends on consent. To exercise a right or submit a privacy complaint, contact [email protected]. We may verify your identity before completing a request.
Cookies and measurement
The store and its providers use cookies and similar technologies for essential functions, security, analytics, advertising measurement and, where enabled, personalization. You can control cookies through your browser settings, although disabling essential technologies may affect store functions.
Policy updates
We may update this policy when our services, providers or legal obligations change. The latest version and its update date will appear on this page.
