Without prejudice to the consumer’s rights under Saudi law, you may request a return within seven days after receiving a product if it has not been used or benefited from, subject to the exceptions permitted by applicable law.
For an eligible change-of-mind return where the order was supplied correctly, the customer bears the return delivery cost. If the product is defective, damaged on arrival, incorrect or nonconforming, Phizz bears the reasonable return or replacement delivery cost.
Subject to applicable Saudi law and its exceptions, the customer may cancel the order and recover the amount paid if delivery is delayed by more than 15 days or beyond the agreed delivery date, unless the delay is caused by force majeure.
Contact [email protected] or WhatsApp +966 55 232 0780 within the applicable period. Include the order number, the reason for the request and clear photos when the product is damaged, incorrect or nonconforming.
Refunds for prepaid orders are made to the original payment method where supported. For cash-on-delivery orders, the refund is made by bank transfer to a Saudi bank account or IBAN provided by the customer after identity and account-holder verification. Store credit is provided only with the customer’s express agreement.
Phizz initiates an approved refund within 14 calendar days after receiving and validating the returned product or, where no return is required, after approving the refund. Bank or payment-provider posting time may be additional. Nothing in this policy limits a consumer right or remedy that cannot lawfully be excluded.
